FAQ – Frequently Asked Questions

1. How shatter-resistant are glass Christmas baubles?

Our Christmas baubles are made of delicate glass, which delights with its lightness and elegance, but is not completely shatter-proof. Durability is enhanced by a decorative layer and a layer of varnish, but each ornament should be treated with care, just like porcelain or crystal.

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2. Can glass baubles be repaired?

Unfortunately, if a glass bauble cracks or shatters, there is no possibility of a permanent and aesthetic repair. Therefore, we recommend handling the ornaments carefully and storing them properly in their original boxes or special protective packaging.

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3. Which size of baubles fits which Christmas tree?

• Christmas trees up to 120 cm – glass baubles with a diameter of 5–6 cm look best.
• Christmas trees 150–180 cm – 7–9 cm ornaments work best.
• Christmas trees over 200 cm tall – larger baubles, 10–12 cm and larger, can be used, as they will be clearly visible from a distance.

In practice, it's best to combine several sizes, which adds depth and harmony to the decoration.

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4. Shipping and delivery times for glass Christmas ornaments to Germany/EU

Orders are usually shipped within 1–2 business days. Delivery to Germany and most EU countries usually takes 3–5 business days, depending on the carrier and the pre-Christmas period.

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5. How should you store glass Christmas ornaments year-round?

It's best to store them in their original boxes or in special boxes with compartments, in a cool, dry place. It's a good idea to wrap glass baubles in tissue paper or soft paper. Avoid bubble wrap directly on the glass – it can damage the decoration.

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6. Which glass ornaments suit Scandinavian interior design?

Christmas baubles in white, silver, gray, and natural earthy tones are best suited to Scandinavian interiors. Ornaments with simple designs, such as snowflakes or stars, complement minimalist décor perfectly.

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7. Are the ExArte baubles hand-painted?

Yes, all our baubles are hand-decorated – each piece is unique, and slight variations in the decoration are proof of the artist's handiwork.

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8. Can I order a personalized bauble?

Personalization is only available for wholesale orders of 100 pcs or more. We offer personalization options such as metal tags with a logo or name on the bauble cap, ribbons with a logo or inscription tied to the bauble or on the box, notes to be inserted into the box, or stickers for the box.

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9. How are glass baubles packaged for shipping?

Each of our Christmas baubles is first protected with soft tissue paper and bubble wrap, then packed in a separate, rigid box, and then additionally secured for transport. This minimizes the risk of damage during shipping.

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10. Can I return or exchange baubles?

Yes, by law, you have 14 days to withdraw from the contract when purchasing online. Glass baubles must be returned undamaged and in their original packaging.

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11. Can baubles be purchased in sets?

We offer hand-decorated glass baubles in individual boxes. However, you can create your own themed or color-coded sets, inspired by our collections. This will create sets perfect for decorating an entire Christmas tree.

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12. Do you offer gift shipping?

All our boxes are suitable for gift-giving – they are aesthetically pleasing, made of eco-friendly cardboard, and branded with our logo. We can also include a greeting card. Simply request this option in the order notes.

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13. Can I combine different collections of baubles?

Of course. Our collections are designed to be freely combined. This allows you to create a unique Christmas tree arrangement tailored to your taste, decorated with unique glass baubles.

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14. Do hand-decorated baubles differ from each other even if they are made from the same design?

Yes, because each bauble is handmade and hand-decorated, slight differences in color intensity, glitter placement, and painting detail are possible. This demonstrates the uniqueness of the product.

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15. What baubles make the perfect Christmas gift?

Hand-decorated glass baubles are the most popular choices, matching the occasion or the recipient's preferences, such as glass heart baubles, glass cat baubles, glass dog baubles, or candy baubles. Glass baubles from elegant collections in classic colors: red, gold, silver, or white are also always a good choice. For Christmas, we also recommend baubles from the "Winter Landscapes" collection and metal stands for displaying baubles in decorations.

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16. Can I receive a VAT invoice for my order?

Yes, we issue VAT invoices. Simply select this option when placing your order and provide your invoice details. If this option is not selected, we will issue an invoice using the buyer's details by default. The invoice is always sent via email. We do not include a paper copy of the invoice with shipping.

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17. Can the baubles be washed or cleaned?

Glass Christmas baubles should only be cleaned with a dry, soft brush. Do not use water, detergents, or chemicals, as they may damage the decorative coating and paint.